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STORE POLICY

Privacy & Safety

 

  1. CUSTOMER CARE

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Jiva Candles is committed to providing exceptional customer care. Our customer support team is available to assist you with any queries regarding our products, orders, or general inquiries. We prioritize building trust and ensuring a seamless shopping experience for our valued customers.


Feel free to reach out to us with any questions or feedback. Your satisfaction is our top priority.

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   2. PRIVACY & SAFETY

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At Jiva Candles, we highly value the privacy and safety of our customers. We adhere to strict policies to protect your personal information and ensure secure transactions. Rest assured that any data collected is used solely for order processing and enhancing your shopping experience with us.

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  • Data Collection: We only collect the information necessary to process your orders and provide a personalized shopping experience. This includes your name, contact information, shipping address, and payment details.

  • Data Protection: All personal information is securely stored and encrypted. We do not share your data with third parties except for those required to fulfill your order (e.g., payment processors, and shipping companies).

  • Safety Measures: Our website is equipped with SSL encryption to protect your data during transactions. We continuously monitor and update our security protocols to safeguard against unauthorized access.


Your trust is important to us, and we are dedicated to maintaining the highest standards of privacy and safety for all our customers.

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   3. WHOLESALE INQUIRIES

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Interested in retailing Jiva Candles? We welcome wholesale inquiries from businesses looking to offer our exceptional products to their customers. We provide comprehensive support and information to help you become a successful partner with Jiva Candles.Let's collaborate and bring the enchanting glow of Jiva Candles to your retail store. Contact us to explore exciting wholesale opportunities.

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    4. PAYMENT METHODS

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We aim to provide a seamless and secure payment process for all of our customers. Jiva Candle accepts the following payment methods:

  • Credit/Debit Cards: We accept all major credit and debit cards, including Visa, MasterCard, and American Express.

  • UPI Payments: You can pay using Unified Payments Interface (UPI) for a quick and convenient transaction.

  • Digital Wallets: We also accept payments through popular digital wallets like Paytm, Google Pay, and PhonePe.

  • Net Banking: Customers can choose to pay directly from their bank accounts using net banking.


Please note that all transactions are processed in INR, and your payment details are protected with the highest level of encryption to ensure your security.

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